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Practical Coaching Skills to Manage Stakeholders

Training Provider: EXECUTIVE COACH INTERNATIONAL PTE. LTD.
Course Reference: TGS-2022010637
S$440
Original: S$880
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About This Course

By the end of this course, trainees will be able to use profiling, active listening and questioning techniques to manage stakeholders.

This course will cover the competencies and skills under the WSQ framework of Stakeholder Engagement and Management HRS-HRM-3036-1.1.

By the end of the course:
- Learners are able to apply the techniques with employee onboarding and retention, assist in performance improvement, skill improvement, and knowledge transfer.
- Leaners are able to ‘take the action’ right into the leader’s work environment with the stakeholders where the stakeholders can become more effective for the organization.

The following are summarized input from the 3 stakeholders in the HR industry:
- The stakeholders see that the program will equip the learners with the ability to ask the right questions can get stakeholders to see more than just their viewpoints, but to get them to explore more during discussions
- The stakeholders also agreed that implementations of HR initiative can be done in a way that can engage the stakeholders better and result in less resistance and more participation
- The stakeholders were of the opinion that coaching empowers people to hold each stakeholder to be accountable for his/ her responsi-bilities and create concrete actions.

What You'll Learn

The Human Resource (HR) practitioner is required to interact with stakeholders. Stakeholder centred coaching is a practice based upon achieving positive, lasting change in behaviour for the individual, their people and their teams. It leverages on regular feedback from those working with the individuals to help that individual eliminate fewer effective behaviours and strengthen leadership styles that are working well. The aim of the coaching process is to tighten that feedback loop and use an iterative process of continuous improvement. Day-to-day functions may include handling employee complaints, designing HR policies to serve business needs, planning learning and development resources to train employees. Given the diverse functions that the HR practitioner serves, the HR practitioner will need to listen and understand underlying needs of the people that they serve, and at the same time balance competing interests.
This course will allow HR practitioner to discover the motivations of their stakeholders and resolve stakeholder conflicts, which allows the HR practitioner to better fulfils their HR functions.

Entry Requirements

Our target audience include:
- Mature Learner - who wish to gain the Technical Skills and Competencies in coaching skills to seek new job (Career Induction) or seek career-change (Skills Upgrade).
- Entrepreneur Learner - who wish to gain the Technical Skills and Competencies to seek new job (Ca-reer Induction) or seek career-change (Skills Upgrade)
The assumed skills and knowledge for this course are as follows:
- Aged between 21 years old and above
- Minimum at least Learners must have ONE GCE O Level,
- Able to read, listen and speak English at a proficiency level equivalent to
Employability Skills System (ESS) Literacy Level 6;
- Able to count with a proficiency equivalent to Employability Skills System (ESS) numeracy Level 6

Course Details

Duration 16 hours
Language English
Training Commitment Part Time
Total Enrolled 185 students
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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