SD (Service Design)-Ready
Training Provider: Republic Polytechnic
Course Reference: TGS-2022010697
S$335
Original: S$1,115
Save S$781
About This Course
This course adopts a project based learning approach to ensure knowledge retention & practices for companies to scale up their ability to deliver the customer experience by aligning their service process design using the service blue print.
This capability building program will facilitate participants’ hands-on training to review their company’s operational service design with data analytics, updated service design concepts and best practices to improve their service operational flow. With a well-established service blueprint, it will help companies to align the ‘backstage’ process with the ‘front stage’ customer experience, thus ensuring the desired value is delivered to the customers.
What You'll Learn
SD (Service Design)–Ready is tailored to help companies scale up their service operational processes, via improved service design using data analysis.
Through this course, you will experience a project-based learning approach and be guided by a mentor to ensure knowledge retention, while encouraging the development of practices that will enable you to scale up your company's ability in delivering customer experience and aligning service process design using a service blueprint.
You will also undergo hands-on training to review your company’s operational service design using data analytics, work on updating service design concepts, and learn best practices to improve service operational flow.
This course also discusses the “backstage” process and “front stage” customer experience; enabling you to understand how a well-established service blueprint help in delivering desired values to customers.
This course will be conducted in two phases:
• Phase 1: You will be part of a one and a half-day workshop which aims to deepen your understanding of customer experience and service process design through the use of service blueprint.
• Phase 2: You will be grouped in a team of three. Mentors will be assigned to guide teams to create their service blueprint and plan the actionable outcomes.
To achieve effective learning, participants/teams should have an outline of their problem statement before course commencement. You may consult the trainers on your project problem statement during training.
Through this course, you will experience a project-based learning approach and be guided by a mentor to ensure knowledge retention, while encouraging the development of practices that will enable you to scale up your company's ability in delivering customer experience and aligning service process design using a service blueprint.
You will also undergo hands-on training to review your company’s operational service design using data analytics, work on updating service design concepts, and learn best practices to improve service operational flow.
This course also discusses the “backstage” process and “front stage” customer experience; enabling you to understand how a well-established service blueprint help in delivering desired values to customers.
This course will be conducted in two phases:
• Phase 1: You will be part of a one and a half-day workshop which aims to deepen your understanding of customer experience and service process design through the use of service blueprint.
• Phase 2: You will be grouped in a team of three. Mentors will be assigned to guide teams to create their service blueprint and plan the actionable outcomes.
To achieve effective learning, participants/teams should have an outline of their problem statement before course commencement. You may consult the trainers on your project problem statement during training.
Entry Requirements
GCE A-level, Diploma
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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