Design Thinking for Impact in Non-Profit Organisations
About This Course
By the end of the two-day programme, participants would have: (A) built rapid solutioning and testing abilities by: (i) understanding how to frame and reframe a design challenge, generate ideas, develop and frame design concepts in alignment with non-profit organisation’s strategies and values (ii) understanding pain points, needs and opportunities for applying Design Thinking (DT) across non-profit organisation (iii) learning how to cluster trends, uncover insights and engage stakeholders during the DT process to uncover the motivations behind actions and behaviours (iv) learning how to remove obstacles and hindrances to implementing DT for non-profit organisation
(B) built their creative problem solving skills by: (i) understanding human-centred design and empathy-based user research (ii) learning ways to articulate the principles and concepts of innovation, creativity and DT (iii) conducting ethnographic studies and synthesise information from different sources and stakeholders in order to fully understand the needs of end users (iv) facilitating the development and execution of design concepts through prototypes, and conduct user testing (v) presenting and communicating the design outcomes and process for design ideas
(C) built mindsets for resilience and innovation by: (i) increasing their creative confidence to challenge assumptions, uncover insights and promote DT as a tool for solving problems and challenges for the non-profit organisation (ii) determining the value proposition of their concept, and establishing metrics to measure outcomes of design ideas and prototypes (iii) being prepared to facilitate the appropriate use of DT processes and methodologies by future colleagues and participants from their non-profit organisation (iv) being appreciative of the role of failure and iteration in the design process, and be prepared to equip future organisational stakeholders with the mindset to develop DT approaches as strategies for creativity and innovation
What You'll Learn
This two-day programme teaches participants how to design solutions to complex problems in the context of non-profit organisation that can be implemented in the real-world. The programme begins by understanding the mindsets and unmet needs of stakeholders so that non-profit organisations can design actionable solutions that stakeholders can, and want, to use. The Service Blueprint template is introduced to capture the project’s ideas for discussion. It is based upon a Design Thinking approach that allows for the solving of wicked problems with sustainable, win-win solutions. This programme is to build human-centred design capabilities, whilst helping non-profit organisations come together with citizens and other key stakeholders to uncover and tackle shared challenges
Entry Requirements
Diploma