Courageous Conversations
About This Course
In today's fast-paced world, effective communication skills have never been more critical. Whether in personal relationships, professional settings, or societal interactions, the ability to engage in courageous conversations is paramount for success and growth. This is a 2-day course which empowers professionals to resolve difficult relational issues at the workplace and enhance your communication prowess.
What You'll Learn
Managers, team members, owners and employees in need to conduct difficult conversations at some time or another. Although difficult conver-sations cannot be avoided, they can be successfully managed to achieve positive outcomes. This requires specialized knowledge and skill devel-opment because they are tough to handle without it. The goal of this course is to empower professionals to resolve difficult relational issues; ask the right questions, and facilitate the uncomfortable but necessary conversations to reach a healthy resolution and achieve breakthrough for the organisation.
This course is relevant to frontline supervisory and operations management staff who need to manage difficult conversation with their subordi-nates and is relevant in any of the industry sectors such as Food Services, Manufacturing, Healthcare, Hotel, Logistics, Retail, Transport and Tourism etc.
Entry Requirements
For this course, learners are assumed to:
• Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) 7
• Nominated by the organisation, identified as high-potential or recommended for promotion
• Have had an opportunity to lead project team at the workplace and had been in the organisation for at least one (1) year or had at least three (3) years of work experience