Diploma in Business Practice (Customer Relationship & Service Management)
About This Course
The objectives of the Diploma in Business Practice (Customer Relationship & Service Management) is to enable the graduates to:
• Apply the fundamental knowledge for the basic business functions namely, accounting, human resource management, marketing, management, economics and business law in service organisations.
• Demonstrate professional competence in business related issues and develop solutions to help service organisations make better and more informed business decisions.
• Apply the knowledge and skills appropriate to a Customer Relationship and Service Management environment.
• Apply the knowledge learnt to their respective job functions and perform at a higher level in the service industry.
What You'll Learn
The modular certificate course helps participants develop skills in various aspects of business operations. Participants can expect to apply the acquired knowledge in their area of work to eventually achieve their professional goals.
There are 5 modular certificates (180 hours/ MC) under this Diploma as listed below:
1. Modular Certificate in Business Communications & Analytics
2. Modular Certificate in Business Essentials
3. Modular Certificate in Service Operations
4. Modular Certificate in Service Management
5. Modular Certificate in Customer Relationship Management
Entry Requirements
Applicants with any of the following qualifications are invited to apply for the course:
1. Minimum of 3 GCE ‘O’ Level credits, including English, Mathematics and at least 1 year of relevant working experience;
2. NITEC with GPA ≥ 3.5 OR
GPA ≥ 3.0 and at least 1 year of relevant working experience;
3. Higher NITEC with GPA ≥ 2.0 OR
GPA ≥ 1.5 and at least 1 year of relevant working experience;
4. NITEC in Services / Technology with GPA ≥ 3.5 and at least 1 year of relevant working experience;
5. Higher NITEC in Services / Technology with GPA ≥ 2.0 and at least 1 year of relevant working experience;
6. Relevant WSQ Advanced Certificate (or higher), and at least 1 year of relevant working experience and Workplace Literary & Numeracy (WPLN) at Level ≥ 6.
7. Others - At least 2 years relevant work experience (subject to interview/assessment).
Recognition of Prior Learning (RPL)
Applicants who do not meet the entry r