Crisis Management (Part II)

Organisations with continuous improvement cultures execute post-mortems and implement corrective actions after each crisis encountered, and they will emerge more resilient, with higher confidence and brand recognition. Post-crisis management, though important, is often brushed aside in the entire crisis management process in view of dealing with immediate short term challenges. With effective post-crisis management, the organisation can enhance resiliency against crisis, build trust with customers, and gain useful insights into the organisation's internal processes that may require improvements.

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