Delivering Service Excellence

About This Course

In this course, participants will identify the relationship between organisational requirements and the impact of professional image on his or her job role. They will be taught ways to boost self-confidence that may enhance their appearance and positive communication techniques to impress customers in their day-to-day engagements. To further enhance the organisation’s brand image, participants will identify service challenge triggers and effectively manage the 5 key dimensions of service quality. Participants will activate service recovery and escalation procedures to turn service challenges into opportunities to foster customer loyalty.