PWM-Retail: Service Leadership (SF - Associate) [AOP]
Training Provider: Singapore Institute Of Retail Studies (SIRS)
Course Reference: TGS-2022016214
S$81
Original: S$270
Save S$189
About This Course
This course is only for the low wage workers in the PWM-Retail Sector.
On completion of this course, participants will be able to demonstrate the organisation’s service vision and recognise the role that one plays in contributing to the service vision.
What You'll Learn
The rapid transformation of the retail landscape has brought about new challenges for retailers. To meet the shifting demands of increasingly diverse customers, sales professionals need to take a creative and interactive approach to sell in the digital age. Besides being product experts, sales professionals must also cultivate meaningful relationships with customers, while adopting new technologies and sales strategies. Stay ahead of the competition by developing your skills and mastering the art of selling to win more customers in the new retail landscape.
This course covers the following:
- Understand New Retail: New landscape, new customers
- Determine and meet diverse customer requirements
- Manage customer challenges
- Recommend solutions with relevant products and services
- Identify creative sales opportunities in online-to-offline commerce
- Appreciate the process of closing a sale
This course covers the following:
- Understand New Retail: New landscape, new customers
- Determine and meet diverse customer requirements
- Manage customer challenges
- Recommend solutions with relevant products and services
- Identify creative sales opportunities in online-to-offline commerce
- Appreciate the process of closing a sale
Entry Requirements
- GCE 'N' Level Credit (at least C5) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 4 for Reading, Listening and Numeracy; and
- With at least 1 year working experience in retail or no working experience are welcome to apply
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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