Driving Service Excellence
About This Course
LO 1 :
Apply methods of learning to acquire mastery of product or service offering
LO 2 :
Review product or service offerings to address customers’ service requirements
LO 3 :
Apply principles of customer relationship management to establish rapport and build confidence with customers in the organization
LO 4 :
Demonstrate techniques of customer relationship management at various touchpoints of the customers’ healthcare journey
LO 5 :
Apply service centric guidelines to respond to service opportunities
LO 6 :
Resolve escalated service challenges to restore customer confidence
What You'll Learn
Key topics covered in this course (as listed below) serve to aid and improve the service performance of our supervisors.
- Master Your Service Offering
- Customer Relationship Management
- Enhance The Customer Experience
- Seize Service Opportunities
- Address Escalated Service Challenges
Entry Requirements
Learners selected for this programme must meet the following entry requirements :
• Job Role – Front line / back-room supervisors serving internal / external customers
• Educational Qualification – Minimum of High School or Diploma
• Language Literacy – Workplace literacy (WPL) level 3 and above