Business Negotiation
About This Course
To equip retail service staff with the essential skills and competencies to develop business negotiation strategies and ideas to facilitate discussions with stakeholders.
LU1 An Overview of Business Negotiation
- LO1 To identify objectives and target available business opportunities within context of negotiations
LU2 Legislation and Regulations of Business Negotiation
- LO2 To relate business legislation and regulations relevant to business negotiations
LU3 Preparation of Business Negotiation Plan
- LO3 To prepare a business negotiation meeting plan sufficiently to enable effective business negotiation
LU4 Application of Business Negotiation Process and Techniques
- LO4 To develop negotiation strategies and ideas to facilitate effective business negotiations based on the negotiation process and techniques
- LO5 To follow-up to ensure business negotiation is effective, by using communication and conflict resolution techniques, and take necessary actions to close negotiation
LU5 Monitoring and Evaluation of Business Negotiation Outcomes
- LO6 To monitor and evaluate outcomes against organisational objectives
What You'll Learn
Entry Requirements
• Be above 18 years of age to 65 years of age
• Have an understanding of the organisation’s product and service offering
• Have an understanding of the organisation’s structure, standard operating procedures and guidelines on a relevant area of work.
• Be able to listen, read, speak and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Literacy Level 5.