Essential Influencing Skills

About This Course

A. Understanding of Stakeholders’ Issues
1. Explain the use of various knowledge sharing methods and tools
2. Apply various knowledge sharing methods and tools and tools to identify stakeholders’ issues
3. Explain the different questioning techniques
4. Apply questioning techniques to engage and gain an understanding of stakeholders’ perspectives and potential issues

B. Empathy when Engaging Stakeholders
1. Identify the dimensions of emotional intelligence and diversity
2. Analyse the impact of diversity dimensions and cultural backgrounds influencing individual behaviour
3. Recognise the styles of listening and barriers to effective listening
4. Apply active listening skills when engaging stakeholders.

C. Solutions for Stakeholders with Desired Goals or Outcomes
1. Apply problem solving process to analyse and solve operational issues
2. Explain the application of problem-solving tools
3. Engage stakeholders to understand their responses and needs related to operational issues
4. Prepare solutions plan with desired goals or outcomes to influence stakeholders.

C. Communication to Stakeholders with Attainment of Desired Goals or Outcomes
1. Recognise the elements in a communication process and the communication barriers
2. Describe the types of communication channels and tools
3. Apply effective communication skills when interacting with stakeholders
4. Recommend the solutions plan to stakeholders on the achievement of desired goals or outcomes