Effective Interviewing
About This Course
To equip retail hiring executives and manager with the essential skills and competencies to identify candidates, prepare interview questions and follow up based on organisational procedures
Learning Units:
LU1:Objectives of an Interview
- LO1 To identify the objective of an interview and the types of interviews
LU2: Interviewing Ethics, Regulations and Legislation
- LO2 To relate the legal, regulatory, ethical, and socio-cultural constraints to conducting interviews
LU3:Interviewing Skills and Techniques
- LO3 To prepare appropriate interview questions and manage the interview process with candidates
- LO4 To apply effective questioning and active listening techniques in delivering the interview questions in accordance with interview structures
LU4 Follow up interview outcomes and provide feedback
- LO5 To improve organisation’s selection procedures
What You'll Learn
Entry Requirements
• Be above 18 years of age to 65 years of age
• Have an understanding of the organisation’s product and service offering
• Have an understanding of the organisation’s structure, standard operating procedures and guidelines on a relevant area of work.
• Be able to listen, read, speak and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Literacy Level 5.