Empathy Driven Customer Experience
Training Provider: Nanyang Polytechnic
Course Reference: TGS-2023020001
S$145
Original: S$290
Save S$145
About This Course
Learners will be able to:
• Collect customers data and identify the key customers’ needs.
• Analyse customer needs so as to identify appropriate actions or solutions.
• Suggest potential ideas and innovative solutions to improve customer experience.
Through these indicators, we can determine if learners have strengthened their abilities to develop good understanding of the customers’ needs and propose delivery of customer experience, as well as being able to tap on this learned knowledge for re-skilling needs.
What You'll Learn
An excellent customer experience is so important for any business and organisation. By delivering a holistic customer experience it will result in good customer satisfaction and more potential sales & revenue for the business. Internally, good customer experience will enhance colleagues work relationships and a positive organisation culture.
By taking this course, learners will be able to be exposed to applicable methods to generate a holistic customer experience that is driven by customer empathy.
The useful skills set that learners will learn in this course will be transferable across different job roles and careers, giving them a competitive advantage when it comes to job roles / career changes while developing a growth mindset for continual career-learning-planning.
By taking this course, learners will be able to be exposed to applicable methods to generate a holistic customer experience that is driven by customer empathy.
The useful skills set that learners will learn in this course will be transferable across different job roles and careers, giving them a competitive advantage when it comes to job roles / career changes while developing a growth mindset for continual career-learning-planning.
Course Details
Back to All Courses
Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
More Courses from Nanyang Polytechnic
On completion of this course, participants will acquire the knowledge and skills to evaluate local &...
This programme will mainly focus on 360 video production for immersive media. It consists of facilit...
This programme will mainly focus on 360 video production for immersive media. It consists of facilit...