Customer Orientation (Intermediate)
About This Course
- Describe a personal mindset of unlearning and good work for navigating change.
- Compare multiple information sources on customer behaviour and trends to identify customers’ needs and expectations.
- Analyse customer engagement and metrics to identify gaps and responses in customer experience.
- Identify service recovery interventions and changes to service policies to improve customer experience.
- Apply strategies to maintain relationships with customers to cultivate loyalty and trust.
What You'll Learn
Entry Requirements
Applicants should:
- Be between 18 and 55 years of age
- Have at least 1 year of working experience in a role that involves the usage or oversight of data to be analysed
- Be able to listen, read, speak and write English at a proficiency level not lower than the Employability Skills (ES) Workforce Skills. Qualification (WSQ) Workplace Literacy (WPL) Level 5
- Be able to operate a computer or laptop to perform basic data processing tasks
- Learners with WPL Level 4 may be accepted into the course if they have 3 or more years of experience in a supervisory/managerial role
- At least 1 GCE N Level pass in English