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Certified Agile Service Manager (SF)

Name: Certified Agile Service Manager (SF)
Price: 420 SGD

Training Provider: NTUC LEARNINGHUB PTE. LTD.

Course Reference: TGS-2023020467

S$420

Original: S$1,400

Save S$980

About This Course

• Describe the meaning of “be agile”
• List and explain the Agile Manifesto, its core values and principles
• Explain how to adapt Agile thinking and it values into service management
• Describe Agile concepts and practices including DevOps, ITIL ®, Site Reliability Engineering, Lean and Scrum
• List and explain Scrum roles, artifacts, and events as it applies to processes
• Describe the two aspects of Agile Service Management
o Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
o Agile Process Engineering–applying Agile practices to process engineering projects

What You'll Learn

This is a two-days course which provides the candidates an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

IT Service Management (ITSM) focuses on ensuring IT services deliver value by understanding and optimizing their end-to-end value streams. This course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management by scaling to “just enough” process leading to improved flow of work and time to value.

Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process engineering that will improve the velocity of process improvement teams to get more done. This course positions learners to successfully complete the CASM exam.