Deliver Digital Service Excellence: Demonstrate Digital Service Vision

As the urgency to shift to digital operations is growing, customers are already self-migrating to digital channels, whether to reduce in-person contact or out of convenience. Employees are working remotely, straining paper-based and handoff-heavy manual processes to the limit. These shifts are only gaining steam. Those who do not embrace Industry 4.0 risk falling behind in an increasingly competitive landscape. Companies that already started their digital transformation have been able to restart quickly in bigger and bolder ways, while others continue to struggle to deliver services and experiences effectively in the “new normal.”

“Deliver Digital Service Excellence” series is targeted at staff of organisation seeking to deliver service excellence to customer over digital platforms. With the increased preference for digital platforms, interactions with customers will set to increase.

An Organisation that provides great customer service can generate more marketing and sales opportunities. Therefore, it is vital for our client-fronting working to keep our clients happy and satisfied, through excellent services that are aligned to organisation’s Vision, Mission and Values. With an excellent service for client, it will result in increase sales, retain clients easier and find opportunities to cross-sell and upsell.

This programme is aimed for all face-fronting workforce to be able deliver and perform excellent services for clients that are aligned to organisation’s Vision, Mission and Values, even in digital space.

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