Effective Customer-Oriented Communication Techniques

Service quality cannot happen without communication. Communication is the lifeblood of developing and sustaining a service initiative and that is because good customer service requires listening to customers’ needs and informing them how the service provider intends to meet those needs. There are different methods of communication in customer service – verbal, non-verbal and written communication. In order for a business to thrive, it is important to understand these methods of communication, in what way to use each and in which instance.

This programme is designed to help learners understand and respond to customers’ needs effectively and learn how to identify and apply customer-oriented communication techniques to create a positive customer experience in order to maintain their trust and loyalty in the everchanging market.

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