Effective Live Chat Skills
Training Provider: SINGAPORE POLYTECHNIC
Course Reference: TGS-2023021530
S$126
Original: S$420
Save S$294
About This Course
This course equips live chat agents with effective skills to engage with customers with their enquiries on products and services and requests for technical support. Participants will hone their skills in delivering a better customer experience, improving customer retention, boosting customer satisfaction level with the product and services, and enhancing customer communication.
What You'll Learn
Businesses greatly improve customer engagement and loyalty by complementing the use of chatbots with effective live chat agents. To reap the full benefits of live chats, agents need to continue to hone their skills in live chat etiquette, build customer rapport and harness the pre-chat and post-chat functions of the live chat software.
Entry Requirements
Basic English proficiency
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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