Mastering The Art of Conflict Resolution to Foster Team Collaboration and Success
About This Course
This WSQ course equips participants with the skills to identify early indicators of workplace conflicts and minimize their impact on team collaboration. Participants will learn to assess conflict situations, determine root causes, and apply conflict resolution strategies sensitively. Through the use of communication and negotiation techniques, this course focuses on resolving conflicts effectively and fostering a positive work environment.
Learners will also gain expertise in managing team conflicts by analyzing conflict dynamics, coaching team members, and adhering to organizational policies. Additionally, the course emphasizes reviewing the effectiveness of conflict resolution strategies and implementing measures to prevent future conflicts. Legal and ethical considerations are also covered, ensuring participants are well-prepared to manage conflicts professionally and constructively.
What You'll Learn
- Learners will be able to identify early indicators of conflicts to minimize impact
- Learners will be able to resolve the conflicts after deciding the best conflict resolution strategies, and deal with conflicts sensitively.
- Learners will be able to analyze team conflicts in the work place and resolve conflicts through coaching team members.
– Learners will be able to review the effectiveness of conflict resolution and take actions to prevent the recurrence of conflicts.
Topics Covered:
Topic 1 Identifying Conflicts
- Assess conflict situation
- Causes of conflict
- Determine ways to validate information and history of conflict
- Identify the possible causes of conflict
- Recognise factors and early indicators that give rise to conflicts
Topic 2 Conflict Resolution Strategies
Resolution strategies to resolve conflicts
Analyse and decide on the best resolutions
Communication and negotiation skills for managing team conflicts
Conflict resolution process and deal with conflicts sensitively
Topic 3 Managing Team Conflicts in Workplace
- Scope of responsibilities to manage team conflicts
- Possible benefits of team conflict
- Resolving team conflict
- Organisational policies and procedures to manage conflicts
- Coaching team members to resolve conflict
Topic 4 Reviewng the Effectiveness of Conflict Resolution and Preventing Conflict Recurrence
- Review the effectiveness various conflict resolution strategies
- Actions to revent conflict recurrence
- Legal and ethical considerations relating to conflict management
Entry Requirements
Knowledge and Skills
• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
• Positive Learning Attitude
• Enthusiastic Learner
Experience
• Minimum of 1 year of working experience