Collaborate with stakeholders to service customers
About This Course
Upon successful completion of this course, the learner will be able to:
• LO1: Explain types of service opportunities, post-sales follow-ups, and service performance gaps as well as service quality tools.
• LO2: Collaborate with customers to provide post-sales follow-ups.
• LO3: Analyse gaps between actual service performance and organisation’s service standards.
• LO4: Analyse service performance levels for effectiveness of actions taken.
• LO5: Maintain customer rapport to build customer confidence.
• LO6: Deploy service quality improvement tools to improve logistics delivery processes.
What You'll Learn
Entry Requirements
• At least a NITEC certification
• Able to speak, listen, write, and read English with Numeracy skills at a minimum profi ciency level of the Employability SkillsWorkforce Skills Qualifi cation i.e., Workplace Literacy and Numeracy (WPLN) Level 5
• No prior work experience required
*Learners who do not qualify in terms of education but have at least one year of relevant working experience will be admitted on a case-by-case basis, subject to approval by the Management Representative (MR).