Design Innovation (1st diamond): Critical Design Thinking Approach to Frame Problems and Distill Insights
Training Provider: SINGAPORE INSTITUTE OF TECHNOLOGY
Course Reference: TGS-2023035970
S$360
Original: S$1,200
Save S$840
About This Course
(i) To understand and apply the first diamond of the critical design thinking framework, which includes the 'empathize' and 'define' stages. This involves deepening skills in empathy to better understand the user experience, and using that understanding to frame problems from a user-centric perspective.
(ii) To master the tools and techniques for effective research and observation, such as user interviews, journey mapping, and empathy maps. This will enable learners to distill insights about the user experience and needs.
(iii) To apply critical thinking skills in divergent and convergent thinking to analyze gathered data and insights, and define the problem statement in a clear, actionable way that focuses on the user's needs.
What You'll Learn
In this immersive workshop tailored for the banking industry, you'll delve into the first diamond of the critical design thinking framework, with a special emphasis on technical and operations work. You'll conduct user interviews, create journey maps, and develop empathy maps, focusing on authentic problems faced in your work environment. Demonstrations and role-play activities will enhance your understanding of how to apply these tools in real-life scenarios. You'll also learn to apply critical thinking through collaborative activities to analyze these insights and define clear, actionable problem statements. The workshop culminates in a presentation of your ideas to senior management, providing a real-world context for the application of your skills. Personalized feedback will be provided, fostering a learning environment that promotes continuous improvement.
Entry Requirements
NIL
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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