Customer Loyalty L2
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2023036047
S$125
Original: S$250
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About This Course
In today's competitive business landscape, building and maintaining customer loyalty is essential for sustainable success. This course is designed to empower participants with the skills and strategies needed to cultivate strong customer loyalty and respond effectively to challenges within their area of work. From understanding customer needs to implementing loyalty-building initiatives, participants will learn how to foster long-term relationships and address issues proactively.
What You'll Learn
Respond to challenging service situations which involves the use of service recovery procedures and escalate unresolved service challenges.
Entry Requirements
Participants are required to have the ability to converse, read and write in English. Minimum Lower Secondary Education or WPLN Level 3 and above.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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