Innovative Problem Solving with Generative AI (GenAI)

Learning Outcome:
LO1: Identify performance deficiencies and root causes impacting organizational aspects
LO2: Deduce key implications, develop corrective plans, and shortlist viable solutions
LO3 : Determine preferred solutions and evaluate the effectiveness of implemented plans

Topics Covered:
Topic 1: Identifying Performance Deficiencies and Root Causes
• Criteria for identifying performance deficiency or cause of failure in organisational systems and processes
• Types of analytical tools and techniques in terms of problem identification
• Identify the types of performance deficiency and examine the causes and their impact on organisation-related aspects
• Identify the root causes of the problems with team members using appropriate group facilitation techniques

Topic 2: Developing Corrective Plans and Shortlisting Solutions
• Techniques used during problem-solving and decision-making processes
• Types of decision-making models for arriving at the preferred solution and their features
• The rationale for the different components in a corrective action plan
• Deduce relevant linkages and patterns to identify key implications on organisational systems and processes
• Develop corrective action plans for any shortfalls identified in implemented solutions
• Shortlist and evaluate the most viable ideas using appropriate problem-solving and decision-making techniques and tools

Topic 3: Implementing and Evaluating Solutions
• Application of problem-solving tools and techniques
• Techniques to evaluate the effectiveness of implemented solution and implementation plan
• Factors affecting the efficacy of an implementation plan
• Determine a preferred solution using appropriate methods and draw up implementation plans to implement solutions
• Evaluate the effectiveness of the implemented solution and implementation plans

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