Mastering the Art of Communication to Enhance Team Collaboration and Customer Satisfaction
About This Course
This WSQ course empowers participants to evaluate workplace communication practices and develop strategies that foster collaboration and customer satisfaction. Gain expertise in identifying communication gaps, selecting effective communication channels, and implementing best practices to enhance workplace communication. Learn how to assess communication effectiveness and implement tools that align with organizational goals.
Participants will also explore trends in communication planning, including setting communication objectives, identifying target audiences, and overcoming communication barriers. With a focus on coaching and problem-solving, this course equips learners with the skills to address workplace communication challenges, promote seamless collaboration, and build stronger relationships with customers.
What You'll Learn
- Evaluate workplace communications practices for the organisation
- Develop communications plan to implement communication strategies
- Identify solutions to address gaps and barriers in workplace communications
Topics Covered:
Topic 1: Best Practices in Workplace Communication
• Introduction to workplace communication
• Best practices in workplace communications
• Effective communication strategies and tools
• Communication channels
• Evaluate workplace communications practices
Topic 2: Trends in Workplace Communication
• Introduction to communications planning
• Identifying communication goals
• Determining target audiences
• Selecting communication channels
• Criteria to evaluate effectiveness of communication strategies
• Develop and implement communications plan
Topic 3: Coaching and Communication Plan
• Identifying Communication gaps and barriers
• Methods to coaching
• Identify solutions to address communication gaps and barriers
Entry Requirements
Knowledge and Skills
• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
• Positive Learning Attitude
• Enthusiastic Learner
Experience
• Minimum of 1 year of working experience