Purpose Driven High Performance Organisation Module 1: The Customer Obsession Advantage (Synchronous e-Learning)
Training Provider: SINGAPORE MANAGEMENT UNIVERSITY
Course Reference: TGS-2023037562
S$600
Original: S$2,000
Save S$1,400
About This Course
At the end of the 2-day module, participants will be able to:
•Learn why being ‘customer-obsessed’ is critical for a high-performance organisation
•Understand the 3rd era of customer experience and using the Double Delight Framework to deliver WOW experiences
•Create strategies to convert customers into ultra-loyal brand advocates who do the marketing for you
•How to empower a customer-obsessed mindset throughout the organisation
•Measure and track the impact of customer-obsession on your organisation
What You'll Learn
This module focuses on ‘customer obsession’ as a critical component for a high-performance organisation. Participants will get a thorough understanding of how high-performance organisations effectively leverage customer-obsession as a competitive advantage to drive their growth and success. They learn how to create and foster a customer obsessed mindset and philosophy and how to permeate this throughout the organisation.
Entry Requirements
Relevant work experience
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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