Business Performance Analytics
About This Course
These are some of the major learning takeaways that you will achieve:
- understanding the different business performance systems and requirements
- design monitoring and testing procedures for processes within the department
- conduct gap analysis and evaluate findings and outliers
- identify root causes and propose solutions
What You'll Learn
Learning Unit 1: Introduction to Business Performance Analytics and Organisational Performance Systems
Learning Unit 2: Departmental Key Performance Indicators Development
Learning Unit 3: Evaluating of Organisational Performance Systems
Learning Unit 4: Root Cause Analysis for Organisational Performance
Entry Requirements
Target Audience
• Business Analysts, Operations Analysts, Quality Assurance Analysts, Operations Managers, Sales Managers, Transportation and Logistics Managers, Customer Service Managers, Intelligence Managers, Analytics and Insights Managers
Age Requirements
• 25 years to 70 years old
Academic Requirements:
• Minimum Diploma holder
Literacy Requirements:
• At least a B4 pass for English (EL1) at GCE ‘O’ Levels or equivalent
• Workplace Literacy (Intermediate Level) Level 5
• Able to interpret findings from data collected
Industry/Working Experiences:
• Have a comprehensive understanding of the organisation’s vision, mission, values and business goals
• Minimum 2 years working experience
• Recommended to have basic computer operating knowledge