Digitalisation for Retail: Skillsfuture for Digital Workplace 2.0 [Classroom Facilitated]
About This Course
The world of work is changing rapidly, driven by new technologies and evolving expectations. Whether you’re in retail, or service-related areas, staying ahead means embracing digital tools and trends, including the exciting potential of Generative AI (GenAI). This cutting-edge technology is transforming how we solve problems, communicate, and create in the digital age.
This one-day course provides a forward-looking perspective on the digital workplace, focusing on trends and tools that are shaping industries today. You’ll explore how Generative AI works, its benefits, and its risks, while gaining hands-on experience with GenAI solutions. Additionally, you’ll learn about cybersecurity and how to protect yourself and your work in an increasingly digital world.
Whether you’re new to digital tools or looking to deepen your understanding, this course will help you build the skills and confidence to thrive in an ever-changing landscape.
What You'll Learn
1. describe how digital trends impact workplace processes and customer interactions, and how they can help business to stay competitive
2. applying data driven insights to engage customers
3. understand a range of GenAI tools and be able select the appropriate tool for specific uses.
4. understand cybersecurity and cyber threats to safeguard personal and organisational data.