Frontline Services Management
About This Course
1 Prepare the clinic facilities and equipment for clinic operational services according to organisational procedures and guidelines.
• Arrange facilities and equipment needed for patients’ appointments and consultations including bed booking
• Perform patient registration and assessment of needs in order to provide appropriate services or to
• Adhere to patient service standards according to organisational guidelines
2 Comply with relevant work processes in accordance with organisational procedures
• Organisational procedure for patient registration and patient management system
• Types of patient identification documents
• Medical confidentiality guidelines
• Organisational procedures for patient registration
• Assist patients that require additional attention immediately
• Explain basic clinical procedures to new patient
3 Process admission and discharge procedures with follow-up appointments accordingly
• Arrange facilities and equipment needed for patients’ appointments and consultations including bed booking
What You'll Learn
Entry Requirements
Language and literacy proficiency level: Proficient in English Language
Target age group: Minimum 17 years of age
Prerequisite skills and knowledge: No prior healthcare skills and knowledge required
Required years of experience in relevant domain: No prior healthcare skills and knowledge required
Minimum education level: Not required - as long proficient in English Language
Other relevant details on entry requirements: NIL