Customer Management (Level 3)
About This Course
• Prepare Service Operations Plan in accordance with internal and external customer requirements in accordance with the organizational quality service objectives and its service risk.
• Implement Service Operations Plan in accordance to the organizational quality service objectives and improve on the service delivery process.
• Monitor and review service process delivered for refinement of the Service Operations Plan in accordance to the organizational procedure and objectives.
What You'll Learn
Entry Requirements
Learners are encouraged to:
• Have basic knowledge on own work role and the corresponding responsibilities and limitations
• Have minimum secondary school education
• Develop Writing, Reading, Listening and Speaking of English to a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 3
• Develop Numeracy skills to a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 3
• Have some cleaning work experience required.
Our staff and course consultants attending course enquirers would screen interested trainees whether they fulfill the course pre-requisites which include the above WPLN levels. Learners who do not meet the WPLN Levels would be encouraged to take up the appropriate WPLN courses.