Microsoft Dynamics 365 Fundamentals (CRM) (MB-910)
About This Course
Dynamics 365 Fundamentals (CRM) MB-910 Course. This meticulously designed course aims at equipping learners with the necessary knowledge and skills to develop effective strategies for implementing Microsoft Dynamics 365 CRM capabilities. The course goes beyond mere theoretical concepts, enabling learners to utilize the tools proficiently to disseminate information. Furthermore, it introduces frameworks to define customer journeys for marketing on Microsoft Dynamics 365 CRM, aiding in crafting personalized customer interactions that drive engagement and conversions.
Transitioning to a more advanced understanding, the course delves into managing strategies to optimize the deployment and performance of Microsoft Dynamics 365 CRM, ensuring an efficient and responsive CRM environment. Learners will also gain the expertise to draw actionable insights from Microsoft Dynamics 365 CRM to evaluate team’s performance, fostering a culture of continuous improvement. Additionally, reviewing research outcomes and recommending investments for Microsoft Dynamics 365 CRM will be covered, empowering learners to make informed decisions that contribute to the CRM system's continuous enhancement. The knowledge acquired from this course will not only prepare learners for the certification exam but also set a solid foundation for a rewarding career in managing customer relations and marketing strategies using Microsoft Dynamics 365 CRM.
What You'll Learn
- Develop strategies for implementing Microsoft Dynamics 365 CRM capabilities and utilizing the tools to disseminate information.
- Develop frameworks to define customer journeys for marketing on Microsoft Dynamics 365 CRM.
- Manage strategies to optimize the deployment and performance of Microsoft Dynamics 365 CRM.
- Draw actionable insights from Microsoft Dynamics 365 CRM to evaluate team’s performance .
- Review research outcomes and recommend investments for Microsoft Dynamics 365 CRM.
Topics Covered:
LU1 Explore the core capabilities of Microsoft Dynamics 365 customer engagement apps
Topic 1 Foundations of Dynamics 365 customer engagement apps
Topic 2 Shared activities and integration options in Dynamics 365 customer engagement apps
LU2 Explore the fundamentals of Microsoft Dynamics 365 Customer Insights
Topic 3 Explore Dynamics 365 Customer Insights – Journeys
Topic 4 Describe Dynamics 365 Customer Insights - Data and Dynamics 365 Customer Voice
LU3 Explore the fundamentals of Microsoft Dynamics 365 Sales
Topic 5 Explore Dynamics 365 Sales
Topic 6 Describe Dynamics 365 Sales capabilities and related apps
LU4 Explore the fundamentals of Microsoft Dynamics 365 Customer Service
Topic 7 Explore Dynamics 365 Customer Service
Topic 8 Describe Dynamics 365 Customer Service capabilities and related
LU5 Explore the fundamentals of Microsoft Dynamics 365 Field Service
Topic 9 Explore Dynamics 365 Field Service
Topic 10 Describe Dynamics 365 Field Service scheduling capabilities and related apps
Entry Requirements
Knowledge and Skills
• Able to operate computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
• Positive Learning Attitude
• Enthusiastic Learner
Experience
• Minimum of 1 year of working experience.
Target Year Group : 21-65 years old