ENHANCING PATIENT EXPERIENCE
Training Provider: HMI INSTITUTE OF HEALTH SCIENCES PTE. LTD.
Course Reference: TGS-2023040722
S$54
Original: S$179
Save S$125
About This Course
The core business of hospitals delivering just care services is of the past. Hospitals' business is rapidly evolving
towards meeting customers’ demand for a seamless care experience. To achieve this, hospitals are investing
resources to review its processes so that staff and clinicians can deliver the right care, in the right place and at
the right time. This helps hospitals reduce costs, retain revenue, and improve patient health outcomes and
experience. This course leverage blended learning and activities to help participants achieve the course outcome
What You'll Learn
In this course, participants will understand the concept of Lean Thinking and how the implementation of Lean
practices is able to transform waste into value for the patients, thus improving health outcomes. Participants
will get insights into real world case studies on how doing more with existing resources could be achieved
through examining various workflows in healthcare organizations.
practices is able to transform waste into value for the patients, thus improving health outcomes. Participants
will get insights into real world case studies on how doing more with existing resources could be achieved
through examining various workflows in healthcare organizations.
Entry Requirements
Minimum NITEC or at least 1-year relevant working experience
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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