Customer Experience Management and Innovation - Part of Modular Certificate in Self-Management and People Effectiveness (DMFW1)
About This Course
This module encourages learners to develop a customer-oriented mindset, sensitizing them to the rising expectations of customers in an increasingly competitive marketplace. Participants will develop and hone their skills in customer experience management and customer experience innovation. These include effective communication and problem-solving skills in identifying customer needs, closing deals and maintaining and managing customer relationships. In addition, they will also explore ways in which service delivery and customer experience may be enhanced, to generate a competitive advantage for their organisations.
What You'll Learn
Entry Requirements
Min. 3 relevant GCE ‘O’ levels and with at least 1 year of relevant working experience:
•English Language (Grade 1-7)
•Mathematics (Grade 1-6)
•One other subject (Grade 1-6)
OR NITEC with GPA >= 3.5
OR NITEC with GPA >= 3.0 and with at least 1 year of relevant work experience
OR Higher NITEC with GPA >= 2.0
OR Higher NITEC with GPA >= 1.5 and with at least 1 year of relevant work experience
OR NITEC in Technology or Services with GPA >= 3.5 and with at least 1 year of relevant working experience
OR Higher NITEC in Technology or Services with GPA >=2.0 and with at least 1 year of relevant working experience
OR relevant Advanced WSQ Certificate (or higher) and Level 6 WSQ Workplace Literacy SOA and Workplace Numeracy SOA and with at least 1 year of relevant working experience
OR applicants with at least 2 years of relevant working experience may apply for the course
Recognition of Prior Learning (RPL)