Building Organisational Resiliency through Business Continuity and Crisis Management

The objective of this course is to facilitate participants’ ability to formulate concise, focussed, clear, executable and effective Business Continuity and crisis management plans that outline the actions of key players from the moment a disruption occurs until the moment it’s back to business as usual.

At the end of the 2-day module, participants will be able to:

• How to set up a Business Continuity Program/ Crisis Management Program and getting buy-in from key management
• Understand the differences between Business Continuity, Disaster Recovery, Crisis Management, Risk Management and how they come together in responding to the incident
• Identify relevant risks
• Prioritise critical business functions
• Learn and apply business impact analysis
• Develop worst-case and most likely scenarios to plan against
• Develop business continuity strategies, within the constraints of finite resources and tolerable downtime
• Design the different types of tests and exercises to assess an organisation’s readiness at different stages of the program’s maturity
• Understand the guidelines for a practical communications system that is adaptable for any crisis and relevant to the different stakeholders
• Participate in mock-up drill/ exercise to validate the robustness of the various response plans

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