Business Processes - Service Excellence in Operations Strategy (Synchronous E-learning)
Training Provider: SINGAPORE MANAGEMENT UNIVERSITY
Course Reference: TGS-2023041048
S$600
Original: S$2,000
Save S$1,400
About This Course
- Service Excellence Operations and Six Sigma
- Planning for Service Excellence Operations
- Process Excellence and Customer Focus
- Improving Service Processes
- Service Excellence Sustainability
What You'll Learn
At the end of the two-day course, participants will:
- Apply service profit chain and establish relationships between profitability, customer satisfaction and employee satisfaction
- Align their service design and process design with their organisational strategy
- Assess the organisation's service level with a balanced set of indicators
- Apply lean six sigma and innovation principles to enhance productivity and profitability
- Lead the team to improve productivity with a high level of customer centricity.
- Apply service profit chain and establish relationships between profitability, customer satisfaction and employee satisfaction
- Align their service design and process design with their organisational strategy
- Assess the organisation's service level with a balanced set of indicators
- Apply lean six sigma and innovation principles to enhance productivity and profitability
- Lead the team to improve productivity with a high level of customer centricity.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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