CUSTOMER – CENTRIC EXPERIENCE
Training Provider: LITERACY EMPOWERMENT ACADEMY PTE. LTD.
Course Reference: TGS-2024041153
S$350
Original: S$700
Save S$350
About This Course
The attributes gained after training that are beneficial to learners are the following:
a. Build customer confidence in accordance with organisation guidelines.
b. Develop knowledge of organisation’s product or service offerings and customer profile for continuous improvement.
c. Demonstrate post-sales follow up action in accordance with organization’s guidelines for product or service offerings.
d. Address service opportunities and escalated service challenges to strengthen customer’s trust in the organization.
What You'll Learn
The course will equip learners with the correct competencies to excel in the retail and service industry. They will have confidence and skillsets to "wow" and exceed customers' expectations, leading to greater higher customer retention and increased revenues.
Entry Requirements
WPLN 3, with strong aspiration to be leaders
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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