Employee Relationship Management (Level 4)
About This Course
LU1: Understanding Employee Relationship Management
LO1: Recognise the role of tripartite parties and organisational policies in resolving employee relationship issues such as grievances and disputes
LO2: Apply investigative and analytical techniques to manage and oversee issues related to employee relationships
LO3: Develop stakeholder engagement methods to authenticate claims
LU2: Resolving Employee Relationship Conflicts
LO4: Review insights from the industry best
practices in managing employee relationships to ensure successful implementation of agreed outcomes
LO5: Formulate employee and stakeholder conflict resolution strategies using negotiation models and methods
LO6: Implement strategies for orchestrating negotiation and conflict resolution meetings with involved parties
LU3: Documenting and Assessing Employee Relationship Management
LO7: Evaluate documentation pertaining to employee conflicts and resolutions to assist in decision-making processes
What You'll Learn
Entry Requirements
• Relevant WSQ Qualifications/ or at least a Diploma with 1 year of relevant working experience.
• For learners without relevant academic qualifications, they will be required to possess at least 2 years of relevant working experience.
• Learners who do not meet the entry requirements may be considered for admission to the course based on supporting evidence of competency readiness.
• Be able to listen, read, speak and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Literacy Level 5.