Strategic Design Thinking: Transformative Solutions for Real World Challenges (Sales, Customer Service, Risk Management, Innovation, Communication, Project Management, Leadership, Teamwork)
About This Course
Embark on a transformative journey of innovation with our Design Thinking Mastery Course. This immersive program equips learners to tackle real-world challenges such as Sales, Customer Service, Risk Management, Innovation, Communication, etc. Through a dynamic blend of theory and hands-on practice, participants will master the principles of customer-centric design, creative ideation, and rapid prototyping.
Our course fosters collaborative teamwork, instilling effective communication and iterative problem-solving skills. Participants will explore the application of design thinking in sales optimization, customer service excellence, and innovative project management. Emphasis is placed on developing strategies for proactive risk mitigation.
Taught by industry experts, this course provides a comprehensive toolkit for driving innovation across diverse professional landscapes. Through engaging projects tailored to industry-specific challenges, learners will not only understand the core principles of design thinking but also gain practical experience in applying them to real-world scenarios.
Whether you're a seasoned professional seeking to revitalize your approach or a newcomer eager to embrace cutting-edge problem-solving methodologies, this course offers a unique opportunity to elevate your skills and drive positive change in your organization. Join us in reshaping the future of business through the power of design thinking.
What You'll Learn
The problem will be contextualised to the needs of the learners and organisation, and could focus on challenges such as Sales, Customer Service, Risk Management, Innovation, Communication, Project Management, Leadership, Teamwork, etc.
Through hands-on activities and case studies tailored to real-world challenges, participants will gain practical experience, empowering them to drive transformative change in their professional domains.
Entry Requirements
• This course is suitable for people of at least 21 years old with at least a diploma or a university degree.
• Learners should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.
• Basic computer literacy and proficiency in common office software.
• Commitment to actively participate in course activities, including group projects and discussions.
• Working experience is not required, but if the learner do not have the necessary educational qualifications, he will need to have at least 3 years of working experience.