Service Excellence in Healthcare (Synchronous)
About This Course
The core business of healthcare organisations delivering just care services is of the past. The healthcare business is rapidly evolving towards meeting customers’ demand for a seamless care experience. To achieve this, healthcare organisations are investing resources to review its processes so that staff and clinicians can deliver the right care, in the right place and at the right time. This helps healthcare organisations reduce costs and retain revenue, and also improving patient health outcomes and experience. “Caring to Go Beyond” is a service excellence training for healthcare service professional.
What You'll Learn
Entry Requirements
• Obtained at least a C6 pass at N-Level in any 1 subject or equivalent; OR
• Workplace Literacy & Numeracy (WPLN) Level 4 (Speaking, Listening, Reading & Numeracy) and Level 3 (Writing)
• Certified medically fit for healthcare training and work by approved clinics
• Must clear HMI Institute’s admissions screening process for the course/programme
Applicants will be assessed by the Institute on their suitability for the course prior to enrolment. Academic qualifications are but one of several assessment criteria.