Innovate the Customer Experience with Artificial Intelligence, AI
About This Course
This course offers a comprehensive exploration of artificial intelligence (AI) applications in enhancing customer experience.
It focuses on developing skills in AI strategy formulation, customer journey mapping, and data-driven decision-making.
Relevant to various industries, it equips learners with competencies to innovate customer service, addressing evolving market needs.
Beneficial for professionals and individuals seeking to leverage AI for career advancement or job upgrading, the course is tailored for intermediate learners with basic industry knowledge, aiming to bridge the gap between theoretical AI concepts and practical customer-centric applications.
What You'll Learn
1. Establish the components of a customer journey map.
2. Create a customer journey map for the organisation.
3. Examine gaps in the customer journey map to identify areas for improvement.
4. Propose improvement to innovate and enhance customer
experience.
5. Facilitate the implementation plan of innovative solutions
using Artificial Intelligence, AI concepts to better customer experience.
Entry Requirements
• GCE 'O' level Credit (at least C6) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 6 for Reading, Listening and Numeracy;
• (OR) With at least 3 years supervisory/managerial working experience in retail or Professional/Managerial/Management Executive (PME) position in non-retail sector
Handling Applications Who Do Not Meet the MER
• Applicants are required to undergo a pre-course briefing and assessment to confirm their eligibility for the course. This involves demonstrating competencies in various skills essential for broad applicability in their industry and contexts, including literacy abilities.
• Learners who do not meet the minimum entry requirements should not be excluded from training opportunities.
• Recommendations on appropriate preparatory courses that could enhance their potential to benefit from this module.
• Enrollment offered only to those who can adequately demonstrate the necessary skills and knowledge.