Building Agentic AI Workflows to Automate Business Processes
About This Course
This WSQ Building Agentic AI Workflows to Automate Business Processes course equips professionals with the skills to implement AI-driven automation. Participants will explore AI agent frameworks, prompt engineering, and large language model (LLM) reasoning. Learn to create AI agents and chatbots using no-code platforms, understand multi-agent workflows, and apply AI for process automation.
The course covers deploying AI applications using Microsoft Semantic Kernel and Chat Copilot. Learners will gain hands-on experience in Agentic Retrieval Augmented Generation (RAG), Copilot agents, and Agentic Process Automation (APA). By the end of the course, participants will be able to design and deploy AI-powered workflows to streamline business operations effectively.
What You'll Learn
LO1: Identify and evaluate prompt engineering for AI applications and related issues.
LO2: Implement AI agent applications using Microsoft Semantic Kernel
LO3: Deploy Chat Copilot workflows according to plan.
Topics Covered:
Topic 1: Overview of AI Agents and Agentic AI Workflows
What is AI Agent and Agentic AI?
Agentic AI vs Generative AI
LLM Reasoning Frameworks
Use Cases of Agentic AI Workflows
Create an AI Agent on No-Code Platforms
Create a LLM-Powered Avatar Chatbot on No-Code Platforms
Topic 2: Managing Multi AI Agents
What are Multi AI Agents?
Use Cases of Multi AI Agents
Managing Multi AI Agents
Creating Multi AI Agents Workflows on No-Code Platforms
Topic 3: Agentic AI Workflows to Automate Business Processes
Overview of Agentic Process Automation (APA)
Create Agentic Process Automation on No-Code Platforms
Overview Retrieval Augmented Generation (RAG)
Create Agentic RAG on No-Code Platforms
Introduction to Copilot Agents
Create Your Copilot Agents to Automate Business Processes
Entry Requirements
Knowledge and Skills
• Able to operate computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
• Positive Learning Attitude
• Enthusiastic Learner
Experience
• Minimum of 1 year of working experience.
Target Age Group: 21 to 65 years old