Digital Customer Experience: Fundamentals of Contact Centre Operations
Training Provider: Republic Polytechnic
Course Reference: TGS-2024049444
S$81
Original: S$270
Save S$189
About This Course
This course aims to prepare participants for a career in contact centres and broaden their knowledge about the contact centre industry. Participants will be able to gain a wholistic view of the industry by understanding career progressions and technologies of the contact centre. Participants will also learn techniques on managing customers, KPIs and stress levels to aid them in their role.
What You'll Learn
By the end of the course, participants will be able to:
• Understand the organisation and functions of the contact centre.
• Learn the range of technologies used in contact centres.
• Handle correspondences over the phone professionally.
• Manage your personal emotions and cope with work-related stress.
• Understand the organisation and functions of the contact centre.
• Learn the range of technologies used in contact centres.
• Handle correspondences over the phone professionally.
• Manage your personal emotions and cope with work-related stress.
Entry Requirements
Proficiency in English
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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