Human Capital Leadership: Leading a Digital-Ready Workforce for Customer Centricity (Synchronous E-Learning)
Training Provider: SINGAPORE MANAGEMENT UNIVERSITY
Course Reference: TGS-2024050544
S$600
Original: S$2,000
Save S$1,400
About This Course
In today's rapidly evolving landscape, technology and data are empowering customers like never before. Leaders must now inspire and engage their teams towards a culture of customer-centricity to stay competitive and create a fulfilling work environment. This dynamic workshop offers actionable strategies to guide a digital-ready workforce towards unparalleled customer-centricity, integrating the latest practices in leadership and customer management.
What You'll Learn
At the end of the 2-day workshop, participants will be able to:
• Understand Customer Service Trends: Grasp how evolving trends impact individuals and organizations.
• Unlock Leadership Potential: Develop strategies to motivate a digital-ready workforce and foster continuous value creation.
• Identify Capability Gaps: Recognize discrepancies between current workforce skills and needed competencies.
• Leverage Data and Analytics: Use insights to enhance customer-centric initiatives.
• Implement Best Practices: Adopt strategies to sustain a customer-centric culture.
• Understand Customer Service Trends: Grasp how evolving trends impact individuals and organizations.
• Unlock Leadership Potential: Develop strategies to motivate a digital-ready workforce and foster continuous value creation.
• Identify Capability Gaps: Recognize discrepancies between current workforce skills and needed competencies.
• Leverage Data and Analytics: Use insights to enhance customer-centric initiatives.
• Implement Best Practices: Adopt strategies to sustain a customer-centric culture.
Entry Requirements
Nil
Course Details
Back to All Courses
Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
More Courses from SINGAPORE MANAGEMENT UNIVERSITY
In today’s rapidly evolving technological landscape, the emphasis on digital transformation is mor...
This certificate programme is designed for non-technical professionals who want to develop data visu...
This programme covers the operational aspects of data protection and information security. It seeks ...