Design Thinking: Service Prototyping Essentials
Training Provider: SINGAPORE MANAGEMENT UNIVERSITY
Course Reference: TGS-2024050545
S$600
Original: S$2,000
Save S$1,400
About This Course
This 2-day hands-on course on Service Prototyping, part of the Design Thinking series, is designed to equip participants with essential tools and methods to create effective prototypes for services. Participants will explore the importance of prototyping in the service design process, learning how to translate abstract service concepts into tangible and testable prototypes for user feedback. Through hands-on activities and a collaborative project, participants will gain practical knowledge and skills to enhance their service prototyping capabilities.
The course includes case studies in service design for deeper understanding.
What You'll Learn
At the end of the 2-day module, participants will be able to :
• Understand the need to adopt the user-centric approach in designing service solutions to meet user's needs, wants and desires,
• Recognize the importance and benefits of prototyping in service design,
• Learn the principles and techniques of service prototyping,
• Develop skills to quickly and effectively create service prototypes,
• Gain knowledge on how to gather and utilise feedback from prototypes to enhance services,
• Enhance problem-solving and innovation capabilities through iterative prototyping, and
• Collaborate effectively in teams to design and test service prototypes.
• Understand the need to adopt the user-centric approach in designing service solutions to meet user's needs, wants and desires,
• Recognize the importance and benefits of prototyping in service design,
• Learn the principles and techniques of service prototyping,
• Develop skills to quickly and effectively create service prototypes,
• Gain knowledge on how to gather and utilise feedback from prototypes to enhance services,
• Enhance problem-solving and innovation capabilities through iterative prototyping, and
• Collaborate effectively in teams to design and test service prototypes.
Entry Requirements
Nil
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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