Human Capital Leadership: Leading a Digital-Ready Workforce for Customer Centricity
Training Provider: SINGAPORE MANAGEMENT UNIVERSITY
Course Reference: TGS-2024050548
S$600
Original: S$2,000
Save S$1,400
About This Course
In today's rapidly evolving landscape, technology and data are empowering customers like never before. Leaders must now inspire and engage their teams towards a culture of customer-centricity to stay competitive and create a fulfilling work environment. This dynamic workshop offers actionable strategies to guide a digital-ready workforce towards unparalleled customer-centricity, integrating the latest practices in leadership and customer management.
What You'll Learn
At the end of the 2-day workshop, participants will be able to:
• Understand Customer Service Trends: Grasp how evolving trends impact individuals and organizations.
• Unlock Leadership Potential: Develop strategies to motivate a digital-ready workforce and foster continuous value creation.
• Identify Capability Gaps: Recognize discrepancies between current workforce skills and needed competencies.
• Leverage Data and Analytics: Use insights to enhance customer-centric initiatives.
• Implement Best Practices: Adopt strategies to sustain a customer-centric culture.
• Understand Customer Service Trends: Grasp how evolving trends impact individuals and organizations.
• Unlock Leadership Potential: Develop strategies to motivate a digital-ready workforce and foster continuous value creation.
• Identify Capability Gaps: Recognize discrepancies between current workforce skills and needed competencies.
• Leverage Data and Analytics: Use insights to enhance customer-centric initiatives.
• Implement Best Practices: Adopt strategies to sustain a customer-centric culture.
Entry Requirements
Nil
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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