Revolutionising the Changi Experience [Classroom Facilitated, Asynchronous E-Learning]
About This Course
This dynamic course is designed to elevate one's skills in delivering exceptional, world-class service at Changi Airport. Participants will master the art of achieving consistent excellence in service by balancing personalised interactions with efficient self-help options, embodying the Changi Service DNA. One will also gain expertise in data and information management, ensuring compliance with professional and business ethics while safeguarding customer data in alignment with the Personal Data Protection Act (PDPA).
In addition, participants will explore effective conflict management strategies, empowering them to navigate challenging customer interactions with resilience and poise. The course emphasises handling the demands of a high-traffic environment while maintaining personal well-being through practical self-care.
Become a vital contributor to Changi Airport's growing reputation for outstanding service and advance one's career competitively and sustainably today!
What You'll Learn
1. deliver positively surprising customer experiences that embody the Changi Service DNA through the knowledge of Customer Service Knowledge Base (CSKB) insights.
2. utilise digital tools and resources efficiently to drive productivity and alleviate manpower challenges.
3. achieve excellence in service through the effective balance of personalised interactions with self-service options.
4. demonstrate finesse in professional communications in alignment with the Changi Service DNA and conflict management techniques.
5. build trust that upholds Changi Airport Group (CAG) integrity in customer data and information management, in compliance with Personal Data Protection Act (PDPA) requirements, professional and business ethics.
Entry Requirements
Basic English proficiency