Crisis Management Strategies
About This Course
Designed for intermediate to advance learners, this course equips learners with the essential knowledge and skills to develop, execute, and improve crisis management plans. It covers key areas such as crisis response, recovery activities, and the integration of business continuity strategies, along with hands-on experience in emergency control exercises. It addresses critical competencies required to handle disruptive events across various industries, helping participants ensure operational resilience. By developing these skills, learners enhance their capability to lead crisis response efforts and advance into leadership roles in risk management, operations, and business continuity planning.
What You'll Learn
Entry Requirements
Learners are expected to:
Have completed secondary education or, in the absence of formal qualifications, demonstrate the ability to comprehend, read, write, and speak English with Numeracy at WSQ Workplace Literacy (WPLN) Level 3.
Learners should have basic proficiency in English (both written and spoken) to understand course materials and communicate effectively in customer service roles.
No prior experience is required. The course is suitable for those new to the customer service industry or those seeking to upgrade their skills.
No specific prior knowledge or skills are required; however, a basic understanding of customer service or retail operations is beneficial.