CX Leaders - Customer Insights & Understanding
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2025052477
S$550
Original: S$1,100
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About This Course
LU1: Individual, social, and lifestyle impact on consumer behaviour
LU2: Data Collections
LU3: Analyse Consumers' Behaviour
LU4: Continuous Improvement based on customer interaction activities and commercial data insights
What You'll Learn
LO1: Evaluate the impact of individual, social and lifestyle influences on consumer behaviour and intelligence for products or services
LO2: Organise findings derived from data collected through CRM, POS and e-commerce systems.
LO3: Analyse customer behaviour and derive insights using statistical modelling and data-mining techniques, while considering the influence of business competitors
LO4: Assess customer interaction activities using commercial data insights to provide recommendations for continuous improvement.
LO2: Organise findings derived from data collected through CRM, POS and e-commerce systems.
LO3: Analyse customer behaviour and derive insights using statistical modelling and data-mining techniques, while considering the influence of business competitors
LO4: Assess customer interaction activities using commercial data insights to provide recommendations for continuous improvement.
Entry Requirements
Participants are required to have the ability to converse, read and write in English. Minimum Lower Secondary Education or WPLN Level 3 and above.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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