CX Leaders - Culture and Accountability
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2025052478
S$550
Original: S$1,100
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About This Course
LU1: Service leadership and its role
LU2: Customer-Centric Leadership and Service Excellence
LU3: Team Performance Evaluation and Improvement
What You'll Learn
LO1.1: Demonstrate effective leadership traits that aligns with Organisation's vision, mission and values within the team
LO1.2: Lead team in achieving Service Excellence within the organisation
LO2: Develop strategies to promote a customer-centric environment and influence the team in achieving service excellence.
LO3: Evaluate team performance using appropriate analysis methods and identify actionable steps for improvement.
LO1.2: Lead team in achieving Service Excellence within the organisation
LO2: Develop strategies to promote a customer-centric environment and influence the team in achieving service excellence.
LO3: Evaluate team performance using appropriate analysis methods and identify actionable steps for improvement.
Entry Requirements
Participants are required to have the ability to converse, read and write in English. Minimum Lower Secondary Education or WPLN Level 4 and above.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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