CX Leaders - Metrics, Measurements and ROI
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2025052480
S$550
Original: S$1,100
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About This Course
LU1: Service Quality and Customer Satisfaction Analysis
LU2: Communicating Service Quality and Customer Satisfaction Results
LU3: Implementing Service Improvement Plans
What You'll Learn
LO1: Determine Organisation's performance through service quality and customer satisfaction data analysis
LO2: Communicate service quality and customer satisfaction findings effectively to relevant stakeholders.
LO3: Implement improvement plans to effectively address service performance gaps to enhance overall service quality.
LO2: Communicate service quality and customer satisfaction findings effectively to relevant stakeholders.
LO3: Implement improvement plans to effectively address service performance gaps to enhance overall service quality.
Entry Requirements
Participants are required to have the ability to converse, read and write in English. Minimum Lower Secondary Education or WPLN Level 4 and above.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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