Workplace Communications (SF - Manager)
About This Course
Workplace Communications Level 3 focuses on using methods and equipment to communicate appropriate ideas and information to a business target audience and for employees to perform effective listening and speaking skills via verbal communication. This module facilitates managers in understanding and reviewing their current practices, policies and standards for organisational communication to create strategies in building effective communication for the workplace.
It covers topics on using the right interpersonal techniques to maintain work-related networking and relationships as well as adhering to organisational and professional standards relating to all workplace communications.
This course covers the following content:
- Introduction to organisational communication
- Principles of effective communications and interpersonal relationships at the workplace
- Modes of communication tools and characteristics
- Different communication channels and flows at the workplace
- Factors to consider in selecting communication channels at the workplace
- Understanding organisational / professional standards relating to communications
- Diagnosing the root causes of communications barriers
- Communication skills for Team coaching and Guidance
- Advanced communication strategies for effective leadership
- Communication for the globalised workplace
- Social and cultural factors that impact communications
- Observing trends and organisational policies to build effective workplace communication models
- Relationship and Workplace Communication Best Practices
- Managing diverse workplace communication
What You'll Learn
1. Understand workplace communication principles
2. Identify organisational policies that affect workplace communication
3. Communicate effectively using different techniques and channels
4. Understand various workplace cultures for effective communication
5. Implement communication models in compliance with organisational standards and procedures
6. Apply best practices of relationship and workplace communications
Entry Requirements
- GCE 'O' level Credit (at least C6) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 6 for Reading, Listening and Numeracy; and
- With at least 3 years supervisory/managerial working experience in retail or Professional/Managerial/Management Executive (PME) position in non-retail sector